Community Guidelines
These guidelines help keep LendNest safe, useful, and neighbour-friendly for everyone in our residential communities.
When in doubt, prioritise safety and neighbourly kindness
LendNest is built on mutual respect and neighbourhood trust. Treat every borrowed item and every interaction with the same care and respect you would expect for your own.
1. Be honest and accurate about your items
Provide clear photos, accurate descriptions, and honest condition ratings (Brand New, Like New, Good, Fair). If an item has quirks, missing accessories, or specific operating instructions, disclose them upfront so your neighbour knows exactly what to expect.
2. Treat neighbours with courtesy and respect
Be prompt, polite, and responsive in your communication. If your schedule changes or you anticipate a delay for pickup or return, notify your neighbour immediately.
3. Never publicly share residential addresses or flat numbers
LendNest protects your residential privacy. Do not post apartment numbers, tower details, floor numbers, or private phone numbers in public listing titles, descriptions, or comments.
4. Use designated common areas for handovers
Arrange pickups and returns in safe, well-lit shared spaces within your community — such as the building lobby, clubhouse reception, or security gate. This protects privacy for both households while keeping exchanges easy and secure.
5. Do not request unnecessary personal information
Never solicit bank account details, government ID cards, or unnecessary private contact information from neighbours. Platform-managed handovers and messages provide all the coordination tools you need.
6. Respect borrowing and return agreements
Return borrowed items on time and in clean, working condition. If accidental damage or unexpected issues occur during use, inform the owner immediately and work constructively toward a fair resolution.
7. Giveaways are always 100% free
Items listed under Give Away must be offered freely to neighbours without hidden charges, mandatory barter requirements, or secondary transaction fees.
8. Zero tolerance for harassment, fraud, or abuse
We maintain zero tolerance for threats, discriminatory language, hate speech, spam, scam attempts, stolen property, or misuse of community verification. Accounts violating these rules will be immediately suspended.
9. Report concerns and suspicious behaviour
If you encounter a suspicious listing, inappropriate behaviour, or a potential safety issue, let us know right away. Our team reviews all reports to keep our community secure.
Have questions or need support?
Our community support team is here to help with any questions, listing reports, or feedback.